Shipping & Return Policy

Thank you for shopping at BONTII! We want to ensure that your experience with us is as smooth and enjoyable as possible. Please take a moment to familiarize yourself with our shipping and return policy.

Shipping Policy

At BONTII, we offer worldwide shipping to bring our vibrant porcelain products to customers around the globe. We partner with reliable shipping carriers to ensure that your order arrives safely and in a timely manner.

Once your order is placed, please allow 1-3 business days for processing. After processing, the estimated delivery time will depend on your location. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.

Shipping costs will be calculated at checkout based on the weight and dimensions of your order, as well as your location. We strive to provide competitive shipping rates to make your shopping experience even more enjoyable.

Return Policy

We understand that sometimes a product may not meet your expectations or that you may change your mind. If you are not completely satisfied with your purchase, we offer a hassle-free return policy.

You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unused, and in its original packaging. Please ensure that all tags and labels are intact.

To initiate a return, please contact our customer service team at contact@bontii.com. They will guide you through the return process and provide you with a return shipping label. Please note that the return shipping costs will be the responsibility of the customer.

Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company's processing time.

Exceptions

While we strive to accommodate all returns, there are certain items that are non-returnable for hygiene and safety reasons. These include perishable goods, custom products, and personal care items. Additionally, we cannot accept returns on sale items or gift cards.

If you have any questions or concerns regarding our shipping and return policy, please don't hesitate to contact us at contact@bontii.com. Our dedicated customer service team is here to assist you.