Return Policy

At BONTII, we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

30-Day Return Window

We understand that sometimes things don't work out as planned. That's why we have a 30-day return policy, starting from the day you receive your item. Within this timeframe, you can request a return for any reason.

Eligibility Criteria

To be eligible for a return, please ensure that your item meets the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags and packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return

If you would like to initiate a return, please contact us at contact@bontii.com. Our customer support team will guide you through the process and provide you with a return shipping label. Please note that returns should be sent to the following address: Yuanlingxinyuan, Shiyan Road, Baoan District, Shenzhen City, Guangdong Province, China.

Damages and Issues

We take great care in packaging and shipping our products. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions

While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons:

  • Perishable goods, such as food, flowers, or plants.
  • Custom products or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

If you have any questions or concerns about the eligibility of your item, please reach out to us for clarification.

Exchanges

If you wish to exchange your item for a different size, color, or style, we recommend initiating a return and placing a separate order for the desired item. This will ensure the fastest processing and delivery of your new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned above apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@bontii.com for further assistance.

For any further questions or concerns regarding our return policy, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction with every purchase from BONTII.